Care and Use
Unless otherwise specified, it is safe to assume ALL pieces can go in the dishwasher and microwave! I always recommend handwashing when possible as it is gentler.
Pieces are also oven safe as long as the dish is warmed in the oven as it preheats - it is dangerous to shock the piece with extreme temperatures (for example, going from a cold fridge to a very hot oven).
If you have bought a full price piece from the webshop and it has broken due to clumsiness / a crazy cat / any other earthly cause, please email me with a photo and you will receive a coupon code to get a similar replacement piece with 50% discount.
If you would like to return your piece, you will be responsible for the cost of return shipping as well as packing it safely for travel. Any discounted piece (due to sale or *seconds*) are final sale and cannot be returned. Original shipping charges are not refunded unless I've made a mistake or a piece arrives damaged. To return a piece, please send an email to flux@elenaannarieser within 10 days of receiving your order.
At the moment I am only shipping within the EU.
Once the package leaves my studio I am not able to access any information beyond what is available on the tracking page, and I am not responsible for any delays or missing shipments.